Privacy policy

Last updated: 16 June 2026

Luxury Gallery ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect when you visit or make a purchase from luxurygallerydubai.com (the "Site"), how we use it, and the rights you have over it.

Information we collect

When you use the Site or place an order, we may collect:

  • Information you provide: your name, billing and shipping address, email address, phone number, and order details. Payment card details are entered directly into our payment processor and are not stored on our servers.
  • Information collected automatically: your IP address, browser type, device information, pages viewed, and how you interact with the Site, gathered through cookies and similar technologies.

How we use your information

We use your information to:

  • Process and deliver your orders, including arranging shipping and handling returns or refunds
  • Communicate with you about your order, enquiries, and customer support requests
  • Detect and prevent fraud and protect the security of the Site
  • Improve our products, website, and service
  • Send you marketing communications, where you have consented (you can opt out at any time)
  • Comply with our legal and regulatory obligations

How we share your information

We do not sell your personal data. We share it only with trusted parties who help us run our business, including:

  • Shopify, which hosts our online store and processes orders
  • Payment processors, to securely handle transactions
  • Shipping carriers (such as DHL Express), to deliver your order
  • Analytics and marketing providers, to understand and improve Site performance
  • Authorities or advisors, where required by law or to protect our legal rights

Cookies

We use cookies to keep your shopping cart working, remember your preferences, analyse Site traffic, and support marketing. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.

International data transfers

As we ship internationally and use service providers in different countries, your information may be transferred to and processed outside the United Arab Emirates. Where this happens, we take steps to ensure your data remains protected to the standards described in this policy.

Data retention

We keep your personal data only for as long as needed to fulfil your orders, provide support, and meet our legal, tax, and accounting obligations, after which it is securely deleted or anonymised.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, to object to or restrict its processing, to withdraw consent, and to request a copy of the data we hold about you. To exercise any of these rights, contact us at info@luxurygallerydubai.com and we will respond within a reasonable time.

Security

We use appropriate technical and organisational measures, including an SSL-encrypted checkout, to protect your personal data against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Children's privacy

The Site is intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.

Contact us

If you have any questions about this Privacy Policy or how we handle your data, contact:

Luxury Gallery
Westburry Office Tower, Burj Khalifa Boulevard, Business Bay, Dubai, United Arab Emirates
Email: info@luxurygallerydubai.com
Phone: +971 4 212 8813